Dog & Cat Vets in Ballyclare

## Summary Voy Vet Clinic is described in recent reviews as a first-come, first-seen “open surgery” practice where owners often wait in their cars until called. People use it for both routine problems (for example, a dog’s ear infection treated the same day) and more involved care (one owner mentions their dog being supported through two operations over the years). Reviews repeatedly mention low or “reasonable” pricing for standard visits, alongside frustrations about long waits/queuing and limited phone availability. One reviewer also reports that the emergency number now redirects to a different company they found “extremely expensive,” leading them to wait until Voy reopened instead. ## Services Services and scenarios mentioned in the available information include: - Walk-in/open surgery appointments on a first-come, first-seen basis (queueing in cars described by multiple reviewers). - Diagnosis and treatment of common conditions (ear infection specifically mentioned, with treatment given after evaluation). - Surgery (an owner reports their dog had two operations at the practice). - Emergency/out-of-hours: one reviewer says the emergency number now redirects to a different company (they describe the service as professional on the phone but “extremely expensive”). ## People - **James** (vet): One long-term client says they’ve been bringing their dogs to James for many years and that their pets have been “well diagnosed and treated.” - **Team/vets (unnamed)**: A reviewer describing an ear-infection visit says the vet was “friendly and kind,” took time to evaluate the condition, and gave treatment that “greatly improved” the dog’s wellbeing. ## Reviews **4.8 stars from 483 reviews.** The latest comments available focus on access (open surgery/queueing), perceived value, and the trade-off between convenience and waiting/phone delays. **“Themes below are drawn from the latest written reviews available to us.”** - **Open surgery access vs waiting:** Multiple owners mention being seen without a long booked wait (one compared an hour in the car queue to a three-week wait elsewhere), but car-queue waits of around an hour are also reported. - **Treatment outcomes mentioned:** Ear infection treated after evaluation with reported improvement; another owner reports help through **two operations** plus minor ailments. - **Cost perceptions (mixed depending on situation):** Standard care is described as “very affordable”/“reasonable,” while one reviewer says the redirected emergency provider was “extremely expensive.” - **Operational frustrations raised by one reviewer:** difficulty getting through by phone (answered only at certain times, sometimes after repeated calls) and premises described as “grubby and worn,” with no public toilet facilities noted during car-queue waits.