Voy Vet Clinic

Voy Vet Clinic in Ballyclare operates a walk-in, first-come, first-seen open surgery system, with many owners waiting in their cars until called. It is used for both routine problems and more involved treatment, including surgery, and reviews repeatedly praise the standard of clinical care. The main drawbacks owners mention are queueing, limited phone availability, and an out-of-hours arrangement that some found expensive.

Services

• •Walk-in/open surgery appointments: The clinic is used on a first-come, first-seen basis rather than relying only on booked appointments, with owners commonly describing a car-based queue system.
• •Routine diagnosis and treatment: Reviews mention pets being assessed and treated for common problems, including a dog with an ear infection that was seen the same day and improved after treatment.
• •Ongoing and more complex care: Owners also describe the practice managing minor ailments over time and supporting dogs through operations.
• •Emergency and out-of-hours arrangements: One owner reports that the emergency number redirects to another provider outside normal hours.

Pricing

No published pricing information is currently available for this clinic.

People

• •James: Named by a long-standing client as a key member of the clinic, with repeated praise for diagnosing and treating their dogs well over many years.
• •Wider team: Reviews also describe the team as friendly, kind, professional and personable.

Reviews

Google shows 4.8 stars from 492 reviews. Recent feedback is largely positive about care, speed and value, with some recurring concerns about access and communication.

• •Owners often praise the clinical side of the service, describing pets as well diagnosed and treated, with one review mentioning support through two operations and another reporting clear improvement after treatment for an ear infection.
• •The open-surgery system is seen as useful for getting pets seen quickly, especially for urgent problems, though waits of around an hour in the car are still commonly mentioned.
• •Cost is a repeated positive theme in customer comments, with several owners describing the clinic as affordable, fairly priced or reasonable.
• •Negative comments focus on practical issues rather than treatment itself: difficulty getting through by phone, worn premises, lack of public toilet facilities during waits, expensive redirected out-of-hours care, and one particularly upset owner who felt unsupported after their dog died at home.