Voy Vet Clinic – Vets in Ballyclare
Clinic Overview
Voy Vet Clinic is described in recent reviews as a first-come, first-seen “open surgery” practice where owners often wait in their cars until called. People use it for both routine problems (for example, a dog’s ear infection treated the same day) and more involved care (one owner mentions their dog being supported through two operations over the years). Reviews repeatedly mention low or “reasonable” pricing for standard visits, alongside frustrations about long waits/queuing and limited phone availability. One reviewer also reports that the emergency number now redirects to a different company they found “extremely expensive,” leading them to wait until Voy reopened instead.
Services
Services and scenarios mentioned in the available information include
- •Walk-in/open surgery appointments on a first-come, first-seen basis (queueing in cars described by multiple reviewers).
- •Diagnosis and treatment of common conditions (ear infection specifically mentioned, with treatment given after evaluation).
- •Surgery (an owner reports their dog had two operations at the practice).
- •Emergency/out-of-hours: one reviewer says the emergency number now redirects to a different company (they describe the service as professional on the phone but “extremely expensive”).
People
- •James (vet): One long-term client says they’ve been bringing their dogs to James for many years and that their pets have been “well diagnosed and treated.”
- •Team/vets (unnamed): A reviewer describing an ear-infection visit says the vet was “friendly and kind,” took time to evaluate the condition, and gave treatment that “greatly improved” the dog’s wellbeing.
Reviews
4.8 stars from 483 reviews. The latest comments available focus on access (open surgery/queueing), perceived value, and the trade-off between convenience and waiting/phone delays. “”
- •Open surgery access vs waiting: Multiple owners mention being seen without a long booked wait (one compared an hour in the car queue to a three-week wait elsewhere), but car-queue waits of around an hour are also reported.
- •Treatment outcomes mentioned: Ear infection treated after evaluation with reported improvement; another owner reports help through two operations plus minor ailments.
- •Cost perceptions (mixed depending on situation): Standard care is described as “very affordable”/“reasonable,” while one reviewer says the redirected emergency provider was “extremely expensive.”
- •Operational frustrations raised by one reviewer: difficulty getting through by phone (answered only at certain times, sometimes after repeated calls) and premises described as “grubby and worn,” with no public toilet facilities noted during car-queue waits.
Animals Treated at Voy Vet Clinic
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Voy Vet Clinic
Opening Hours
Hours
Reviews for Voy Vet Clinic
Note: Showing the 5 most recent Google reviews out of 483 we track in total. Recent reviews may not be representative of overall sentiment.
Colin Reaney
a week ago
Great vet, quick and efficient
Dominika Wasiak
4 weeks ago
Great service. Very affordable will definitely be a regular now
gordon allen
a month ago
Professional and personable. The clinic system suits our schedule.
Norman Skelly
2 months ago
Karl Mcelroy
2 months ago
John Snelling
a month ago
We’ve been going to James for many years now with our dogs. And truthfully very little has changed over those years… except the queuing to be seen. Since COVID you have to queue in your car to be seen. And truthfully you could be in that car for maybe an hour before being seen - and there are no public toilet facilities. This can be distressing for both pets and owners, in our experience. And the premises themselves are just grubby and worn. This place is not a bright, clean smart location like, say, Pets at Home, for example. Other than that, James and his team really know their stuff. Their treatment of our pets has been spot on. Always well diagnosed and treated. And the care of our pets is our priority- so Voy does that very, very well. Final comment- the phone system! OMG! It would literally be easier to get an audience with the pope! The phones are only answered at certain times and truthfully the published times are only a guide. Sometimes you can be calling repeatedly for over an hour during those times, just getting a recorded message, before someone answers. And, in the past, the emergency number used to connect you to someone at Voy. Now you are redirected to a different company. We tried to use them once - whilst very professional on the phone, the prices they charge are extremely expensive, to the point that we waited until Voy reopened and took our pet there instead.
Leah Steele
3 months ago
I wish I new about this vet years ago, The queue of cars speak volumes about this practice. They care about the animals and are very easy to pay. First class service
Gers
3 months ago
Our pet dog had an ear infection, of which required treatment, I phoned our normal vet, of which is local, 'shore road direction', and they kindly offered an appointment for which would be available in 3 weeks. Yip the pet dog with an ear infection which was going to get worse and torment the dog, would have to wait for at least 3 weeks, but to be fair, I was told to keep phoning every day, incase I was fortunate enough, or the dog would be, to get a cancellation. But in the meantime watch as our pet dog gets worse. So I phoned Voy vets, and was told they had an open surgery, and to call up with the dog, of which I did thankfully. They do operate on a first come first seen principal, and you queueing is within your car, and you move along as the other pets are seen to. I did have to wait for around an hour with our pet dog in the car, but an hour is compared to 3 weeks, well...!?, anyway the dog was seen to by a very friendly and kind vet, who took the time to evaluate the dogs condition, and administer the necessary treatment . Of which has greatly improved the dogs health and wellbeing, of which regarding the other veterinary clinic to which he is still waiting, no I phoned them and explained everything. All in all a quick and easy process, but it's best to be patient, no fuss it's all about the animals.
Alex
4 months ago
Best vets on the island. I've had dogs my whole life an I haven't came across a more caring an fairly priced vet. I travel from Coleraine an will never change vets. Thank you so much everyone at Voy
Gemma Hooper
4 months ago
A fantastic veterinary practice which really puts the animal first. We took our dog here for years and as well as minor ailments, they helped him through two operations. Really reasonable pricing. Highly recommend.
