Clare Veterinary Group – Vets in Ballyclare
Clinic Overview
Clare Veterinary Group is an RCVS-accredited veterinary hospital and a veterinary nurse training facility. Based on the information available, the clinic appears set up for both routine care and urgent/surgical cases, with reviews describing same-day appointments, emergency surgery, and a clear post-op follow-up plan.
Concrete examples owners mention include
- •Fast escalation from assessment to surgery for a suspicious lump, including a same-day Saturday appointment and surgery booked within the week.
- •Thorough post-operative communication, such as a phone update from the surgeon immediately after theatre and ongoing aftercare planning.
- •Support with urgent access, including being squeezed in when something unexpected happens and even calling to bring an appointment forward to reduce a dog’s discomfort.
- •Transport being offered on the day of a procedure (as described by one owner).
Services
Services and capabilities mentioned in the website summary and recent reviews include
- •Consultations (including mention of consultations being included in a Pet Health Club® Plus plan on the clinic website)
- •Surgery, including
- •Urgent/emergency surgery (one owner specifically describes emergency surgery)
- •Mass/lump surgery (a dog booked for surgery after a suspicious lump returned)
- •Post-operative care and follow-up planning (owners describe a structured aftercare plan)
- •Diagnostics/pathology: owners mention awaiting pathology grading results after surgery
- •Medical treatment: antibiotics and steroids mentioned in the context of a lump; treatment for UTI
- •Pain management for IVDD (intervertebral disc disease), as described in a review
People
Named team members mentioned by a long-term client include: Naomi, Diane, Andy, Martin, Keith, Paula, Colleen, Anne, Janice, and Niamh (roles not specified in the review).
What owners highlight about the team, with examples
- •Clear communication during high-stress cases, including a surgeon phoning with an update right after surgery.
- •Reception support: multiple reviews specifically mention reception staff being helpful with appointments and friendly.
- •Responsiveness to discomfort/urgent need, such as moving an appointment earlier and finding slots when problems arise.
Reviews
Google rating: 4.7 stars from 664 reviews. - Urgent access and speed: same-day appointments (including Saturdays) and being “squeezed in” when issues come up.
- •Surgery experiences: owners describe emergency procedures and lump surgery, with appreciation for updates during/after theatre and aftercare follow-up plans.
- •Ongoing, multi-pet continuity: several reviewers describe using the practice for years for multiple pets (dogs and cats).
- •Practical support and customer service: examples include offering transport for a procedure and reception staff helping patients navigate appointments.
Special Services
Animals Treated at Clare Veterinary Group
Animals We Treat
Animal type information not yet available for this clinic.
Opening Hours – Clare Veterinary Group
Opening Hours
Hours
Reviews for Clare Veterinary Group
Note: Showing the 5 most recent Google reviews out of 664 we track in total. Recent reviews may not be representative of overall sentiment.
Kimberley
in the last week
I cannot sing their praises enough. Our little dog had a suspicious lump. Antibiotics and steroids seemed to do the trick then a few days after the steroids were stopped the mass was back with a vengeance literally overnight alongside another on the other side. We phoned our usual vet,clares vets cavehill, we had an appointment in Whiteabbey same day which was a saturday and she was booked in for surgery the coming Thursday. We were offered transport on the day which was amazing, but ultimately we wanted to bring her in and pick her up again ourselves. She received a 5 star service again, we had a very thorough update by phone from the surgeon as soon as she was out if theatre and we are now awaiting pathology grading results with fingers and toes crossed we finally get some good news that borders were clear and its low grade and we can breathe. The after care follow up plan they have put in place is fantastic and we feel like she could not have been in any better hands throughout all of this. No matter the coming results outcome we are certain they've done their absolute best for her and we are eternally grateful for the clares team. Much love and thanks to them all from Pipers family ❤️
claire mccartney
in the last week
Richard Hodgett
2 weeks ago
Lynda Johnston
a month ago
D M
a month ago
Alison Hewson
2 weeks ago
Excellent practice. Our dog required emergency surgery, staff all very professional and caring. Always given excellent advice. Reception staff always friendly and helpful.
kathlee fegan
4 months ago
My two dogs and one cat have been patients with this practice since the were babies in 2016. I wouldn't dream of going anywhere else the service and staff are beyond excellent. We are all very happy
Aisleen Horner
6 months ago
Clare Vets took care of my dog Eira for a UTI alongside her pain management for IVDD. They have always been kind and professional and even phoned me to bring her appointment forward an hour so she wouldn’t be suffering longer than absolutely necessary. Exactly the kind of vets I want in routine and emergency care for my three dogs and I have never had any issues getting an appointment they just squeeze Eira in when something unexpected happens.
Pip Prior
a year ago
It is always a pleasure to visit Clare vets in Ballyclare for both myself and my dog Milo. My recent visit was no exception. All the staff were friendly , professional and put us at ease. Great treatment and advice. You help us all to look after our beloved pets. Thank you again. Pip and Milo
Frances Mcelhone
3 years ago
The best vet clinic I’ve ever been to. Everyone is so welcoming and very helpful. Nothing is ever too much for any of the staff. I’ve taken my cats and dogs to Clare Vet Group for many years, through the good times and the bad, and have always been treated with kindness. Lovely caring people who genuinely love animals. Thanks especially to Naomi, Diane, Andy, Martin and Keith for your care of my babies over the years and also a big thanks to Paula, Colleen, Anne, Janice and Niamh for making all those appointments and giving me a shoulder to cry on when needed. Clare Vet Group is the best!
