Specialist Vets in Ballyclare

## Summary Clare Veterinary Group is an **RCVS-accredited** veterinary hospital and a **veterinary nurse training facility**. Based on the information available, the clinic appears set up for both **routine care and urgent/surgical cases**, with reviews describing **same-day appointments**, **emergency surgery**, and a **clear post-op follow-up plan**. Concrete examples owners mention include: - **Fast escalation from assessment to surgery** for a suspicious lump, including a **same-day Saturday appointment** and surgery booked within the week. - **Thorough post-operative communication**, such as a **phone update from the surgeon immediately after theatre** and ongoing aftercare planning. - **Support with urgent access**, including being **squeezed in when something unexpected happens** and even calling to **bring an appointment forward** to reduce a dog’s discomfort. - **Transport being offered** on the day of a procedure (as described by one owner). ## Services Services and capabilities mentioned in the website summary and recent reviews include: - **Consultations** (including mention of consultations being included in a **Pet Health Club® Plus plan** on the clinic website) - **Surgery**, including: - **Urgent/emergency surgery** (one owner specifically describes emergency surgery) - **Mass/lump surgery** (a dog booked for surgery after a suspicious lump returned) - **Post-operative care and follow-up planning** (owners describe a structured aftercare plan) - **Diagnostics/pathology**: owners mention awaiting **pathology grading results** after surgery - **Medical treatment**: antibiotics and steroids mentioned in the context of a lump; treatment for **UTI** - **Pain management** for **IVDD** (intervertebral disc disease), as described in a review ## People Named team members mentioned by a long-term client include: **Naomi, Diane, Andy, Martin, Keith, Paula, Colleen, Anne, Janice, and Niamh** (roles not specified in the review). What owners highlight about the team, with examples: - **Clear communication during high-stress cases**, including a **surgeon phoning with an update right after surgery**. - **Reception support**: multiple reviews specifically mention reception staff being **helpful with appointments** and **friendly**. - **Responsiveness to discomfort/urgent need**, such as **moving an appointment earlier** and **finding slots when problems arise**. ## Reviews **Google rating: 4.7 stars from 664 reviews.** Themes below are drawn from the latest written reviews available to us. - **Urgent access and speed**: same-day appointments (including Saturdays) and being “squeezed in” when issues come up. - **Surgery experiences**: owners describe emergency procedures and lump surgery, with appreciation for **updates during/after theatre** and **aftercare follow-up plans**. - **Ongoing, multi-pet continuity**: several reviewers describe using the practice for years for multiple pets (dogs and cats). - **Practical support and customer service**: examples include **offering transport** for a procedure and reception staff helping patients navigate appointments.

## Summary Voy Vet Clinic is described in recent reviews as a first-come, first-seen “open surgery” practice where owners often wait in their cars until called. People use it for both routine problems (for example, a dog’s ear infection treated the same day) and more involved care (one owner mentions their dog being supported through two operations over the years). Reviews repeatedly mention low or “reasonable” pricing for standard visits, alongside frustrations about long waits/queuing and limited phone availability. One reviewer also reports that the emergency number now redirects to a different company they found “extremely expensive,” leading them to wait until Voy reopened instead. ## Services Services and scenarios mentioned in the available information include: - Walk-in/open surgery appointments on a first-come, first-seen basis (queueing in cars described by multiple reviewers). - Diagnosis and treatment of common conditions (ear infection specifically mentioned, with treatment given after evaluation). - Surgery (an owner reports their dog had two operations at the practice). - Emergency/out-of-hours: one reviewer says the emergency number now redirects to a different company (they describe the service as professional on the phone but “extremely expensive”). ## People - **James** (vet): One long-term client says they’ve been bringing their dogs to James for many years and that their pets have been “well diagnosed and treated.” - **Team/vets (unnamed)**: A reviewer describing an ear-infection visit says the vet was “friendly and kind,” took time to evaluate the condition, and gave treatment that “greatly improved” the dog’s wellbeing. ## Reviews **4.8 stars from 483 reviews.** The latest comments available focus on access (open surgery/queueing), perceived value, and the trade-off between convenience and waiting/phone delays. **“Themes below are drawn from the latest written reviews available to us.”** - **Open surgery access vs waiting:** Multiple owners mention being seen without a long booked wait (one compared an hour in the car queue to a three-week wait elsewhere), but car-queue waits of around an hour are also reported. - **Treatment outcomes mentioned:** Ear infection treated after evaluation with reported improvement; another owner reports help through **two operations** plus minor ailments. - **Cost perceptions (mixed depending on situation):** Standard care is described as “very affordable”/“reasonable,” while one reviewer says the redirected emergency provider was “extremely expensive.” - **Operational frustrations raised by one reviewer:** difficulty getting through by phone (answered only at certain times, sometimes after repeated calls) and premises described as “grubby and worn,” with no public toilet facilities noted during car-queue waits.