Riverside Veterinary Clinic

Riverside Veterinary Clinic in Ballymoney is a general small-animal practice, and it is also listed as a Veterinary Nurse Training facility; no ownership group is stated. Review examples cover both routine appointments and urgent situations, including rabies vaccination for a dog passport and same-day help for an injured hedgehog with a later update call after rescue placement was arranged. Recent feedback is notably mixed, with strong praise for Nigel and the wider team alongside a smaller number of serious complaints about communication, handling, and clinical decision-making.

Services

• •General small-animal care for pets including dogs and cats.
• •Routine and preventive care, with reviews mentioning rabies vaccination for a dog passport.
• •Neutering/spay surgery.
• •Consultations for illness concerns, with reviews mentioning cases involving vomiting and possible digestive issues.
• •Help for injured wildlife, including a review describing urgent care for a hedgehog, arrangement of a rescue placement, and an evening follow-up call.
• •Veterinary Nurse Training facility.

Pricing

No published pricing information is currently available for this clinic.

People

• •Nigel: Named frequently in reviews. Some owners say he and the team are excellent with animals, while others describe feeling dismissed or unhappy with communication and handling during consultations.
• •Feargal: Named positively in a review about prompt care for an injured hedgehog.
• •Reception team: Praised in a review for compassion and reassurance when wildlife was brought in urgently.

Reviews

Google shows 4.7 stars from 104 reviews.

• •Positive reviews praise Nigel and the team for being helpful and good with animals, including routine visits such as a rabies vaccine for a dog passport.
• •One standout review describes compassionate wildlife care, with the reception team reassuring the finder of an injured hedgehog, Feargal providing prompt help, and the clinic calling later that day with an update after arranging rescue placement.
• •A small number of low-star reviews describe poor communication and feeling spoken to disrespectfully during consultations.
• •Some negative reviews also raise serious allegations about handling and clinical decision-making, including use of a slip lead, a cat identification mix-up around spay surgery, and dissatisfaction with how a sick cat was assessed before a second opinion elsewhere.