Riada Veterinary Clinic

Riada Veterinary Clinic treats both pets and farm animals and is set up for in-house diagnostics and surgery, with facilities listed including X‑ray (automated developing), ultrasound scanning, an in-house blood chemistry analyser, a dedicated operating theatre, and isolation facilities. The clinic states it provides a 24‑hour emergency service and will travel within a 20‑mile radius for emergency call-outs. In the latest reviews available to us, owners frequently mention being able to get help “any time of day or night,” and describe staff taking extra steps to settle nervous dogs (including offering food/treats during visits). There is also a contrasting review describing poor receptionist communication and an upsetting phone interaction.

Services

Based on the clinic website summary and the latest written reviews available to us, services and capabilities mentioned include

• •24‑hour emergency service, including emergency call-outs within a 20‑mile radius (as stated by the clinic).
• •Microchipping.
• •Diabetes assessment.
• •Weight monitoring.
• •Dental scaling.
• •Diagnostic imaging: X‑ray (with automated developing) and ultrasound scanning.
• •In-house blood chemistry analysis.
• •Surgical capability: dedicated operating theatre and a preparation room.
• •Isolation facilities (for cases needing separation).

People

• •Louise (veterinary nurse): named in a review and credited alongside vets and reception for being “absolutely amazing,” with the reviewer emphasising that multiple dogs were treated individually and that they felt listened to.
• •Reception team: several reviews praise reception as part of a supportive overall experience, but one reviewer describes “horrendous customer service,” an attitude problem, and alleges a receptionist forgot to mute the phone during a conversation.

Reviews

Google rating: 4.8 stars from 94 reviews. “”

• •Out-of-hours availability is repeatedly highlighted, with multiple owners saying the clinic will help at any time, including during the night.
• •Handling of nervous dogs gets specific mentions (e.g., a “nervous staffie” and a dog learning to expect “chicken for dinner” at vet visits).
• •Feeling listened to and treated as an individual: one reviewer with multiple dogs registered says each dog is treated individually and that they feel listened to and valued.
• •A clear negative outlier about reception/customer service: one review reports a lack of empathy during an emotional situation and a phone call where the reviewer could hear staff comments due to the phone not being muted.