Specialist Vets in Randalstown

## Summary Ownership (independent vs corporate group) isn’t stated in the information available to us. Based on the latest reviews, Caddy Veterinary Clinic appears set up for general day-to-day pet care, with multiple owners mentioning **same-day appointments**, **thorough consultations**, and **prescriptions that improved symptoms within days**. Reviews also repeatedly mention the team being **friendly**, **efficient**, and **empathetic** during visits. ## Services Services and capabilities explicitly referenced in the available information include: - **Same-day new-patient registration and appointment** (one owner said they registered and were seen the same day). - **Veterinary consultation/examination described as “thorough.”** - **Prescribing medication** (one owner reported a prescription that made their dog feel better in a few days). ## People - **Joe** (role not specified): mentioned by name in a review praising “excellent service” from “Joe and the team” when treating a dog. ## Reviews **Google rating: 4.9 stars from 15 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Speed of access:** one reviewer says they registered and were seen **the same day**. - **Clinical outcome noted:** a dog reportedly felt better **within days** after a prescription. - **How the visit felt:** multiple reviews describe the team as **friendly**, **helpful**, and **professional**, with one specifically noting **empathy**. - **Efficiency:** reviewers use terms like **quick** and **efficient** when describing service.

## Summary Medivet Randalstown – Grove Vets is part of the Medivet group. Based on the clinic’s own information, it offers 24/7 emergency care, with a nationwide overnight emergency consultation fee of £130 (for consultations between 7pm and 9am). In the latest reviews available to us, owners repeatedly describe being seen quickly when their pet was unwell (including arriving at opening time without an appointment and being assessed and treated within about 15 minutes), plus clear follow-up advice and medication. Reviews also mention handling nervous cats calmly during exams and carrying out dental treatment (a tooth extraction was scheduled). ## Services - **24/7 emergency care** (overnight consultations between 7pm and 9am are referenced on the clinic website). - **Urgent same-day assessment/treatment** mentioned in reviews (e.g., a cat with a high temperature assessed and treated immediately on arrival at opening time, with medication and follow-up advice). - **Dental treatment**, including a **tooth extraction** (planned/mentioned in a review). - **Support for anxious/nervous pets** during examinations (a nervous cat kept comfortable and calm throughout an assessment, per a review). - **End-of-life care** is referenced indirectly via a review describing collection of a pet’s ashes after euthanasia. ## Pricing - **£130 overnight emergency consultation fee** (nationwide Medivet price) for consultations **between 7pm and 9am**. ## People - **Mark**: repeatedly singled out for being “excellent” and showing care and dedication towards pets (owner review). - **Colette (receptionist/vet assistant)**: described as helpful and accommodating, with “a lot of knowledge and sound advice” (owner review). - **James (vet)**: mentioned by name; an owner says he addressed their concerns and that further dental treatment (tooth extraction) was arranged (owner review). ## Reviews **Rating: 4.8 stars from 100 reviews.** Owners most often describe fast access to care, clear communication, and calm handling of pets, with one review raising a serious complaint about how an ashes collection was handled. “Themes below are drawn from the latest written reviews available to us.” - **Quick help when a pet is suddenly ill:** one owner reports arriving without an appointment and being seen immediately, assessed and treated within ~15 minutes, then sent home with medication and follow-up advice. - **Communication that helps owners decide what to do next:** clear explanations and advice are mentioned (including what to do after treatment). - **Handling nervous animals:** a nervous cat was kept calm and comfortable throughout the examination. - **Staff experience varies at emotionally difficult moments:** one review describes no call when ashes arrived and a rude interaction when collecting them; the same reviewer explicitly separates this from their more positive experience with another Medivet practice.