Medivet Randalstown - Grove Vets – Vets in Randalstown
Clinic Overview
Medivet Randalstown – Grove Vets is part of the Medivet group. Based on the clinic’s own information, it offers 24/7 emergency care, with a nationwide overnight emergency consultation fee of £130 (for consultations between 7pm and 9am). In the latest reviews available to us, owners repeatedly describe being seen quickly when their pet was unwell (including arriving at opening time without an appointment and being assessed and treated within about 15 minutes), plus clear follow-up advice and medication. Reviews also mention handling nervous cats calmly during exams and carrying out dental treatment (a tooth extraction was scheduled).
Services
- •24/7 emergency care (overnight consultations between 7pm and 9am are referenced on the clinic website).
- •Urgent same-day assessment/treatment mentioned in reviews (e.g., a cat with a high temperature assessed and treated immediately on arrival at opening time, with medication and follow-up advice).
- •Dental treatment, including a tooth extraction (planned/mentioned in a review).
- •Support for anxious/nervous pets during examinations (a nervous cat kept comfortable and calm throughout an assessment, per a review).
- •End-of-life care is referenced indirectly via a review describing collection of a pet’s ashes after euthanasia.
Pricing
- •£130 overnight emergency consultation fee (nationwide Medivet price) for consultations between 7pm and 9am.
People
- •Mark: repeatedly singled out for being “excellent” and showing care and dedication towards pets (owner review).
- •Colette (receptionist/vet assistant): described as helpful and accommodating, with “a lot of knowledge and sound advice” (owner review).
- •James (vet): mentioned by name; an owner says he addressed their concerns and that further dental treatment (tooth extraction) was arranged (owner review).
Reviews
Rating: 4.8 stars from 100 reviews. Owners most often describe fast access to care, clear communication, and calm handling of pets, with one review raising a serious complaint about how an ashes collection was handled. “”
- •Quick help when a pet is suddenly ill: one owner reports arriving without an appointment and being seen immediately, assessed and treated within ~15 minutes, then sent home with medication and follow-up advice.
- •Communication that helps owners decide what to do next: clear explanations and advice are mentioned (including what to do after treatment).
- •Handling nervous animals: a nervous cat was kept calm and comfortable throughout the examination.
- •Staff experience varies at emotionally difficult moments: one review describes no call when ashes arrived and a rude interaction when collecting them; the same reviewer explicitly separates this from their more positive experience with another Medivet practice.
Animals Treated at Medivet Randalstown - Grove Vets
Animals We Treat
Animal type information not yet available for this clinic.
Opening Hours – Medivet Randalstown - Grove Vets
Opening Hours
Hours
Reviews for Medivet Randalstown - Grove Vets
Note: Showing the 5 most recent Google reviews out of 100 we track in total. Recent reviews may not be representative of overall sentiment.
Noel McKillen
3 weeks ago
Very friendly and happy vets.. been going there with our wee Alife for years.. very happy with them.
Julie McKenna
a month ago
Grove vets in Randalstown provide a very caring and informative approach and Mark in particular is excellent in the care and dedication he shows towards pets. Colette the receptionist/vet assistant is particularly helpful and accomodating, and has alot of knowledge and sound advice.
sam675r
a month ago
Great friendly service
Lindsay Hodges
a month ago
My cat took ill overnight and had a very high temperature. I took him to the surgery for 9am opening without an appointment and was seen immediately. Within 15 minutes he had been fully assessed and treated, with excellent follow-up advice and medication. Both vet and receptionist, as always, were wonderful and took so much stress away from me by their quick actions and understanding. Thoroughly recommend Grove Vets in Randalstown and the Medivet practice in Ballymena. So grateful for the excellent care, thank you to all.
Janet Tierney
a month ago
Best vets. Very attentive and good with my dog.
Gary Kennedy
2 months ago
Vet was really good with our very nervous cat Bibs and assessed his condition while keeping him very comfortable and calm throughout the examination.
Maria Tolan
6 months ago
We had to get our dearly beloved pet of 14years put down at Easter. Ashes had been sent to randalstown vets, no contact from reception staff at randalstown. When i arrived to collect Ashes after being left there for near a week the receptionist was so rude. When asked why no one had contacted us in regards to ashes being back her reply was we where to busy and take it up with Ballymena. No compassion or manners what so ever. This review doesn’t go for the whole vet service but on a sad day collecting our much loved pets ashes to be spoke to in that way has really hurt me and made the day worse than it already was. As for the service in Ballymena I want to thank yous.
Lindsay Hodges
7 months ago
Excellent care and attention from start to finish. Very helpful phone call to get an appointment, short waiting time, great communication from receptionist and vet. My pet received close care and attention with clear advice on how to proceed. Thoroughly recommend Grove Vets in Randalstown. Fantastic care, thank you to all.
donna kennedy
a year ago
Newly registered with Grove Vets Randalstown and couldn’t ask for better service , I met Vet James a gentleman all my concerns with my dog were met , And the veterinarian nurse was so pleasant and helpful.Honey. is going to get that tooth out next week and all other treatment carried out . thank you Grove vets Randalstown
emily duffy
2 years ago
Big thank you to all the staff at Grove Vets for looking after my pup Jess and myself today during her check-up. Everyone was fantastic and so friendly and welcoming. You can tell that the staff absolutely love their animals. Jess was very grateful for all of the cuddles she got! Highly highly recommend :)
